SCA is a claims management firm that has been a leading provider to the insurance industry for over three decades. This has been achieved through our vast experience-gained knowledge of the claims process, a willingness to consistently provide quality products, and an unsurpassed dedication to customer service. To this point, we believe that the vehicle owner's experience is paramount and deserves all possible attention and care.
To satisfy this market need SCA has put considerable resources into the areas of technology and communication. Through strong technology and appraisal partnerships SCA is continually refining our quality and workflow based on ever changing client requests to ensure our claims management process is the best in the business. With multiple layers of cutting edge 'exception based' management rules, electronic auditing that is second to none, and a customer focused service call center SCA has pulled ahead of the pack. Using a technology guided workflow to meet our client’s needs, our franchisees can remain solely focused on estimate quality and the consumer experience.
- SCA provides industry leading technology for our internal staff, franchise network, and claims adjusters to track and review assignments
- Nationwide coverage using both franchise and appraisal firm resources to provide unsurpassed included mileage
- Exclusive smartphone technology allows for reliable communication and updates from the field as well fosters numerous same day inspections
- A corporate staff with the knowledge and desire to provide an excellent customer service experience for both vehicle owners and adjusters alike
|Auto/Light Trucks Appraisal - Our franchise network is comprised of professionals that not only have solid vehicle appraisal acumen, but of equal importance, understand what it takes to create a successful customer service experience.|
|On Road Truck & Trailer (ORTT) - Heavy equipment appraisals can be difficult to estimate for a number of reasons. There are many nuances such as ‘loss of use’, parts availability, depreciation, options, customization packages and nomenclature differences which our team members are well qualified to handle. It is for these reasons that SCA has created a specialized ORTT division which staffed by experts in the field. This team is dedicated to providing you with timely, accurate, and consist appraisals.|
|Specialty Appraisal - SCA offers damage appraisals and market evaluations (ACV) on Specialty / Exotic Vehicles, RV's & Travel Trailers, Boats & Watercraft, Motorcycles, ATV's & Snowmobiles.|
|DRP/ PRP Re-inspection - SCA provides re-inspection service of vehicles in support of your Direct Repair or Preferred Repair Program.|
|Desk Reviews / Estimates - SCA provides experienced professionals for review of material damage claims or estimates.|
|Lease Return Inspection - Provides a detailed auto inspection report with photos that includes the condition of body and paint, dents, scratches, rust, tires and wheels, glass, interior, missing parts, etc.|
“To exceed expectations of our clients as related to claim assignment handling through consistent teamwork, innovation and customer service.” - Tim Davis Sr., CEO
Focusing on this mission and adherence to our 8 Core Values has led to the continued success which our business has been built upon. All of our activities and decisions are based on and guided by the following Core Values:
- Client Commitment: We develop relationships that make a positive difference in our clients’ lives.
- Quality: We provide outstanding products and unsurpassed service that deliver premium value to our clients.
- Integrity: We uphold the highest standards of integrity in all our actions.
- Teamwork: We work together, across boundaries, to meet the needs of our clients and to help the company win.
- Respect for People: We value our people, encourage their development and reward their performance.
- Good Citizenship: We are good citizens in the communities in which we live and work.
- A Will to Win: We exhibit a strong will to win in the marketplace and in every aspect of our business.
- Personal Accountability: We are personally accountable for delivering on our commitments.